Times of IndiaLean R·
Non-transparency, post-claim investigation of proposals main triggers of dis-satisfaction in health inusrance
Customer trust in health insurers is waning, with a significant rise in unexplained claim rejections and a continued reliance on reimbursement routes. Policyholders are increasingly frustrated by insurers revisiting underwriting at claim time, leading to dissatisfaction. A substantial gap exists between cashless and reimbursement claims, with many forced to borrow funds for upfront hospital payments. Clearer communication and comprehensive medical verification at onboarding are crucial for rebu…
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