A Kerala consumer commission ordered Samsung to refund a customer Rs 22,499 for a faulty phone. The mobile stopped working within two months of its purchase date. Samsung failed to provide effective warranty service for the device. The commission also awarded Rs 10,000 for mental agony. This ruling highlights consumer rights regarding product defects and warranty claims.
A Kerala consumer commission ordered Samsung to refund a customer Rs 22,499 for a faulty phone. The mobile stopped working within two months of its purchase date. Samsung failed to provide effective warranty service for the device. The commission also awarded Rs 10,000 for mental agony. This ruling highlights consumer rights regarding product defects and warranty claims.
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