The report said AI is being embedded across underwriting, customer service, fraud detection, claims processing and internal operations. Instead of replacing insurance professionals, AI is being used to handle routine tasks so employees can focus on decisions that require judgement and experience.
The report said AI is being embedded across underwriting, customer service, fraud detection, claims processing and internal operations. Instead of replacing insurance professionals, AI is being used to handle routine tasks so employees can focus on decisions that require judgement and experience.
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