Times of IndiaLean R·
Kerala man sues IRCTC over Rs 1 short refund, wins Rs 3,100 compensation
After canceling an AC train ticket, a Kerala resident pursued legal recourse against IRCTC due to a one-rupee refund discrepancy. This issue highlighted the complexities surrounding refund amounts, leading the local consumer commission to find IRCTC liable for service deficiency and to demand compensation. With new cancellation policies being implemented by Indian Railways, travelers will face a new set of guidelines for managing ticket cancellations and refunds.
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