The Ministry of Civil Aviation is enhancing the AirSewa portal and introducing AI to improve the Passenger Assistance Control Room (PACR) for quicker resolution of passenger complaints. PACR recorded 98% resolution rate for over 73,000 grievances since its establishment in December 2025.
The Ministry of Civil Aviation is enhancing the AirSewa portal and introducing AI to improve the Passenger Assistance Control Room (PACR) for quicker resolution of passenger complaints. PACR recorded 98% resolution rate for over 73,000 grievances since its establishment in December 2025.
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The Ministry of Civil Aviation is enhancing the AirSewa portal and introducing AI to improve the Passenger Assistance Control Room (PACR) for quicker resolution of passenger complaints. PACR recorded 98% resolution rate for over 73,000 grievances since its establishment in December 2025.
