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TRAI mandates AI-led complaint centres, 16-hour human support

TRAI mandates 24/7 AI-enabled complaint centres, human support for 16 hours daily, faster appeals and penalties up to ₹20 lakh for mishandled cases.

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Hindustan TimesLean L·1h ago
TRAI mandates AI-led complaint centres, 16-hour human support
TRAI mandates 24/7 AI-enabled complaint centres, human support for 16 hours daily, faster appeals and penalties up to ₹20 lakh for mishandled cases.
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