Uber has cut 10% of its customer service workforce, marking the first time the company has directly linked layoffs to artificial intelligence. The move reflects a broader Silicon Valley trend as Big Tech firms including Amazon, Microsoft, Oracle and Meta restructure teams, automate work and accelerate AI adoption across operations.
Uber has cut 10% of its customer service workforce, marking the first time the company has directly linked layoffs to artificial intelligence. The move reflects a broader Silicon Valley trend as Big Tech firms including Amazon, Microsoft, Oracle and Meta restructure teams, automate work and accelerate AI adoption across operations.
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