A district commission ordered IndiGo to refund a passenger Rs 12,713. The airline denied boarding despite a flight delay and the passenger's timely arrival. IndiGo failed to provide evidence proving check-in had closed. The commission found this a deficiency in service and unfair trade practice. The airline must also pay compensation and litigation costs.
A district commission ordered IndiGo to refund a passenger Rs 12,713. The airline denied boarding despite a flight delay and the passenger's timely arrival. IndiGo failed to provide evidence proving check-in had closed. The commission found this a deficiency in service and unfair trade practice. The airline must also pay compensation and litigation costs.
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